Return procedure


Items may be returned in consultation with the customer service from PEARLWEBSHOP.COM.


You are allowed to do so within seven days of receiving your order. Items should be returned in their original packaging and in consultation with our Returns Policy.

Please ALWAYS contact our customer service before you return anything.

Please click here to send an e-mail to our customer service.


Orders that are sent “return to sender” to us without consulting us first will not be processed. These will be forwarded back to you immediately and you will be responsible for any possible additional costs.

Please note: save the invoice and/or sticker listing the contents; these serve as your guarantee! Also, any items you wish to return must send back undamaged and in the original packaging.


Click here for the returnform.